Shipping policy
Processing Time
We aim to pack and dispatch orders within 1–2 business days of receiving your order confirmation. During busier periods, such as Christmas, sales and product launches, please allow up to 3 business days.
You'll receive a dispatch email with tracking information as soon as your order is on its way.
Christmas 2026:
We’ll be packing and dispatching your Alpine Paws orders right up until our final Christmas posting date.
| Service | Last recommended posting date |
|---|---|
| Royal Mail 2nd Class | Friday 18 December |
| Royal Mail Tracked 48 | Saturday 19 December |
| Royal Mail 1st Class | Monday 21 December |
| Royal Mail Tracked 24 | Monday 21 December |
| Evri Standard | Friday, 18 December 2026 |
Please note: Orders must be placed before 10am on the relevant final dispatch day to qualify for same-day dispatch. Orders placed after 10am will be dispatched on the next available posting day, where possible.
Our final dispatch day before Christmas is Monday 21 December 2026. Orders placed after our Christmas cut-off won't arrive in time for Christmas and will be dispatched from Monday 4 January 2027.
These dates are recommendations rather than guarantees of delivery. Postal services are particularly busy over Christmas, so we recommend ordering as early as possible.
Our last dispatch before Christmas is Monday 21 December. Orders placed after the dates above won’t arrive in time for Christmas, and orders placed after 21 December will be dispatched from Monday 4 January. These dates are estimates. Once your parcel is with the courier, we can’t guarantee delivery times.
International Christmas Delivery
Sending a little Alpine Paws love overseas? International parcels can take longer to arrive during the festive period, and delivery times vary by destination.
We strongly recommend placing international orders as early as possible to allow plenty of time for delivery and any customs processing.
You can check Royal Mail’s international delivery guidance for your destination country here.
A Little Christmas Reminder
We’ll always do our best to get your orders on their way as quickly as possible, but once your parcel is with the postal service, delivery times are outside our control. Ordering early is the best way to give your Alpine Paws goodies the best chance of arriving in time for Christmas.
Thank you for supporting our small business this festive season!
UK Shipping
We offer free Royal Mail Tracked 48 delivery on UK orders over £45.
Standard shipping:
- Estimated delivery time: 2-3 business days
- Shipping rate: from £1.70
Royal Mail 24 hour tracked shipping:
- Estimated delivery time: usually 1 business day
- Shipping rate: £5.20
International Shipping
We currently ship to a range of international locations. You can use our currency selector to shop in your local currency.
International delivery times vary by destination. As a guide, delivery usually takes 3–5 business days to Europe and 6–11 business days to the USA and other destinations, although some locations may take longer.
These are estimates and do not include potential delays caused by customs processing. Shipping costs are calculated at checkout.
Please note: International orders may be subject to customs duties, taxes, and import fees upon arrival. These charges are determined by your local customs authority and are the responsibility of the buyer. We have no control over these fees and cannot predict their cost.
Refusal to pay customs charges may result in the package being returned or destroyed, and unfortunately, we are unable to offer refunds in such cases.
Taxes and customers are calculated at checkout for US customers.
Missing or Delayed Orders
If your order hasn't arrived within the estimated delivery window, please check your tracking information first. Delivery can sometimes take a little longer during busy periods or due to customs, weather or courier delays.
If your parcel hasn't arrived or your tracking hasn't updated within 5 business days of estimated delivery, please contact us at info@alpinepaws.co.uk with your order number. We'll look into it and help you work out the next steps.
Address Issues
Please double-check your delivery address before placing your order. If you spot a mistake, contact us as soon as possible and we'll do our best to help.
Once an order has been dispatched, we're unable to guarantee that the address can be changed. Incorrect or incomplete addresses may cause delivery delays or prevent successful delivery.
Order Amendments
If you need to make a change to your order, contact us as soon as possible and we will do our best to help. However, once an order has been processed or dispatched, we’re unable to amend or cancel it.
If your order has already been shipped, it will need to be delivered and then returned to us in accordance with our Refund Policy.
For international orders, customs duties, taxes and import fees may apply depending on the destination. These charges are determined by the relevant customs authority. If a parcel is refused because customs charges aren't paid, it may be returned or destroyed, and refunds will be handled in accordance with our policy and applicable consumer rights.